~~  Frequently Asked Questions  ~~

If you would like to suggest an addition to our FAQ list, please fill out a request by clicking here

What happens when I forward emails using my address book?

When you forward an email using your email client software, for example Outlook, your email goes to all those in the address book you used. So far so good. However, if any of the recipients of those forwarded emails mark that email as spam, or click on the Unsubscribe link, they have unintentionally removed your email address from our mailing list. A forwarded email using Outlook or any client email software looks to the sender, our email marketing service, just like it was sent to you. Since these services must comply with the CAN-SPAM guidelines, they are obligated to remove your name from our mailing list. Even more frustrating is that many subscribers then realize they are not receiving our emails and try to rejoin the list.  Most times they cannot rejoin the list at all using their former email address and must provide a new one. Despite the obvious inconvenience of this, the CAN-SPAM act requires it. The solution is to avoid using your email software to forward our newsletters and bulletins and instead use the Forward links provided in the email. This, we realize, is much more tedious, because you must then manually enter the email addresses of the intended recipients rather than clicking on an address book.  Alternatively, take a minute to write a brief (but bold) note at the top of any forwarded emails advising those you've sent them to not to use the unsubscribe links or mark them as spam. Ask them to reply to you if they don't want you to forward them. We wish this was simpler but the laws of unintended consequences have found their way into the spam protections laws as well.

Can I register over the phone?

Because of the way our system is setup ALL registrations must occur directly through our website.  You are welcome to call us if you are having trouble with the registration process, but you still must register yourself online.  Our website and servers use the latest security encryption technologies to ensure your information stays safe.  We do not store your credit card information, only your address and phone number, for an added layer of security.

I forgot to use my coupon!

Your credit card is charged as soon as you click the SUBMIT button during the registration process.  As soon as that registration has been completed we CANNOT adjust the amount you paid.  This means that if you forgot to submit your coupon/discount code during registration there is nothing we can do.  Most coupon codes we issue are good for any webinar you purchase, unless it's a discount on registering for multiple webinars at a time, so you can just apply it to the next webinar you take with us.

When does registration close?

Each webinar has it's own registration closing date, which can vary.  However, almost all of our webinars follow these guidelines for the registration closing date.

Single Part Webinars:
The registration for a Single Part Webinar closes at midnight on the day that webinar is scheduled to air live.

Multi-Part Webinars:
For webinars that have more than one part, the registration for ALL parts of that webinar will remain open until midnight on the day the last part of the series is scheduled to air live.

Once a registration closes for a particular event, no additional registrations will be accepted.  We may reopen registration for the recording of a webinar in the future, but you would have to wait until that time to register for the event if you miss the initial registration offering.

How many coupons can I use?

You can only use 1 coupon (discount) code per webinar.  If you have multiple coupon codes, you can use as many as you would like, but only 1 coupon can be redeemed at a time.  Some coupon codes are locked to specific webinars, so if the code does not work be sure you are applying it to the correct event.

Also, some coupon codes are locked to their owner's account.  That means that if a friend gave you a code and it doesn't work for you, it probably means that we have locked that code to their account.  Coupon Codes are NOT transferable to different accounts or any of our additional websites.

What does my "registration" include?

Your registration fee for each webinar (or webinar series) includes access to the both the live webinar and the recorded version of that webinar.  The live webinar will occur on the posted date and time and is only available at that time.  Approximately 10 days AFTER the live webinar takes place, the recording of that webinar will be available.

You may access the recording, regardless of whether you attended the live version or not, for up to 90 days.  During that 90-Day period you are permitted to view that recording a limited number of times.  If you attempt to view the recording too many times the system will terminate your access to that specific webinar.

In addition to the live and recorded webinars, your registration also includes any handouts/outlines that are made available to you from our presenters.  CEUs are given for each webinar, however the registration fee paid to Eclipse Webinars does NOT include the redemption fee that the NCRA charges you to redeem those CEUs.  That fee is charged by the NCRA and paid directly to the NCRA, and we have no control over that.

How many webinars can I take?

We do not limit the number of webinars that you can register for or the number of CEU credits you can earn from us.  In fact, we encourage you to register for as many as you can to increase your knowledge of all the software and technology we proctor so that you can become a more productive professional.

Can I register for webinars that have already taken place?

From time to time we will open registration up for webinars that have been previously recorded.  This is done solely at our discretion, but we can't open webinars for just one person.  When we decide to open an archived webinar for additional registrations we will notify you by email (if you are on our mailing lists).  Registrations for these events will be limited to a specific amount of time, which we will disclose to you on both the emails we send AND using a section in the top right corner of our website designed for special messages

Can I attend the live AND recorded versions?

Your registration fee includes attendance to both version of the webinar, live AND recorded.  By default you are only registered for the recorded version.  If you would like to attend the live version simply follow the instructions located in the FAQ article "How do attend the live version of a webinar?".

A webinar I purchased before 2011 does not show in my account, why?

In 2011 we switched over to our new website and management systems.  Because of how the new system needed to be setup we could not just import all of our existing customers in and have everything work.  For a limited time prior to our switchover, we emailed all of our clients who purchased ANY webinar in the past to register with us on our new site.  Any customer who did not register with us during this time would not see any of their previously purchased webinars.

If you registered for a webinar prior to 2011 and your new account shows no record of the purchase simply submit a support ticket notifying us of this.  Once we receive it we'll go back through our systems and update your account.  Please note: Just because we update your account with the old webinars does not mean you will be able to access them again.  It simply means you will see the purchase show in your Invoices section and be eligible for any special promotions we do for customers who attended a certain event.

Can I use Training Certificates to pay for Webinars?



Advantage Software Training Certificates can be used to register for our webinars.  Here is what you'll need to do:

  1. Create an Account on our site if you have not already done so.  You can always create a free account by clicking here
  2. Print out our redemption form (click here to open and print it), fill it out and include it when mailing in your certificates
  3. Once we receive your certificate(s) and verify that they are valid we will issue coupon codes to you.  Each Training Certificate is worth $100, which translates into two $49 coupons for use with our site.
  4. The coupon codes will only work with your account and will be listed in your "Account Dashboard" on the "Webinars Available for Registration" tab.


Once you have received your coupon codes you can use them to register for any of our webinars.  If you did not make the registration deadline because your certificates took a while to reach us, just submit a trouble ticket and we will try to accomodate you.

Training Certificates (along with the form specified above) can be sent to the following address:

eVerbatim, Inc.
Attn: Scott Friend
408 Cranes Roost Court
Annapolis, MD 21409